june 2019 - ongoing
To get a loan from mBanc, an application must be filled out online. Millions of applications need to be processed each month. Because of this, mBanc needed a system that would be able to automate the application process. The previous vendor they had been working with was not able to provide what mBanc needed. They looked for a new software development company and found Limestone Digital.
The developers and designers first worked to rebuild the landing pages so that the company gave off a good first impression to potential customers. They then moved on to the more challenging aspect and mBanc’s biggest concern: automating the application process. Limestone Digital excels at such challenges and in delivering the product that the customer needs. Two project managers were assigned to this task to ensure that the work was done right and in an efficient manner.
What we provide
Limestone Digital team automated the process by designing a questionnaire that an applicant must fill out in order to see the kind of loans they qualify for. The applicant has to upload documents to the robust system to verify the information. Once done the applicant is provided with loan rates calculated by using the information they provided. Limestone Digital delivered. mBanc now has a great looking site as well as the system that was needed to process the loan applications automatically.
All customer information is pre-filled, based on the existing banking records.
Applicant’s data and documents are analyzed to detect issues, reducing the number of touches.
All banking, loan, and investment transaction data is pulled to be provided in a single environment.
Assistance can be provided at any point during the application process.
As applicants progress with their application, they get updated about their status.
Limestone Digital team works now to implement new features that will further enhance mBanc’s lending experience. It’s expected to provide an even greater level of automation that will make it easier to provide non-qualified loans to a broader range of customers.